FAQs

Shopping Information

How do I place an order on your website?

Simply browse our products, add your favorites to the cart, and head to checkout. It’s quick, secure, and mobile-friendly.

Can I modify or cancel my order after placing it?

Yes, but only if the order hasn’t shipped yet. Contact us within a few hours, and we’ll do our best to help.

How long does shipping usually take?

Orders are processed within 1–2 business days. Standard delivery typically takes 3–5 working days, depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email or SMS so you can follow your package in real time.

What should I do if my package is delayed or lost?

If your order hasn’t arrived within the expected time, contact our support team. We’ll assist you in tracking or replacing it.

Payment Infomation

When the order payment is taken of my bank account?

Payment is processed immediately after you complete your purchase at checkout. You’ll see the charge appear on your bank or card statement shortly after the order is confirmed.

What is wishlist?

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What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery. Share your order number and clear photos of the product. We’ll quickly arrange a replacement or issue a full refund — your satisfaction is our priority!

Can I change or cancel my order?

Yes, you can change or cancel your order — but only if it hasn’t been processed or shipped yet. Please contact our support team as soon as possible with your order number, and we’ll do our best to assist you before it’s on its way.

 
 

What is "package tracking" in my orders?

Package tracking allows you to follow your order’s journey in real time after it has been shipped. You’ll receive a tracking link via email or SMS, showing updates on the delivery status — from dispatch to your doorstep.

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